LIVE ARRIVAL GUARANTEE ?

Fingerling price list and delivery information

Why and when I guarantee live arrival

I do not guarantee live arrival for export shipments, however my packing protocols have been proven over more than 40 years of shipping commercial quantities of live fish.
Also, I conduct packing trials multiple times in every season to confirm my protocols.

Export shipments must be unpacked correctly to avoid acidosis.

Click to see unpacking commercial shipments playlist.

Do I guarantee live arrival?

Generally no, however . . .

In some circumstances YES.

Usually for small orders sent by air on a "same day service" to Australian customers.

Freight costs

DOMESTIC CUSTOMERS

Road freight to you door or nearest freight depot from $104.00 per box up to 100 fish.

Live arrival NOT guaranteed.

Air freight, same day prioity airport to airport, from $120.00 per box.

Live arrival is guaranteed.

Conditions apply *

This is an airport to airport service.

The customer must collect and unpack the fish on the day of shipping.

Pick up at Childers Queensland, 7 days a week.

$18.00 per box or no charge if you bring your own box

*Conditions apply

Your written quote must state, "Live arrival IS guaranteed"
You must provide proof of losses on the day of arrival, not the next day, STRICTLY ON THE DAY OF ARRIVAL
The proof must be in the form of clear, in focus, HD video at least 2 minutes long.
The video must clearly show the gills of the fish so I can see that the fish are not breathing.
The fish must be in the bag they were packed in sealed by us, (As they were packed.) not in your tank or any other container.
Losses must be significant, not just a few fish.
We don't sell boxes or freight, so I can only replace the fish. If we agree to replace the fish, all shipping costs must be paid by the customer before we send replacements.
We will not replace fish if there was an issue that was not within our control.